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AccessForce
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Step 4 — Redesign

Let AI redesign the experience.

AccessForce takes the 18 barriers from the audit and rebuilds the whole workflow around the people it was excluding.

Agentforce is working — and naming the AI skill it uses

  1. Understanding requirements...AI skill: UnderstandReads the original form and works out what each field is really asking for.
  2. Simplifying language...AI skill: UnderstandRewrites Grade 13.2 wording to Grade 6–8 without changing what is being asked.
  3. Removing unnecessary questions...AI skill: ReasonDrops repeats and anything that can be worked out from an earlier answer.
  4. Creating accessible navigation...AI skill: RedesignOne question per step, large targets, keyboard order, no timers.
  5. Generating adaptive conversation...AI skill: RedesignTurns 17 pages of layout into a flow that can branch on what a person needs.
  6. Adding multilingual support...AI skill: PersonalizeLanguage chosen before the first question, not after 14 pages.
  7. Adding accommodation options...AI skill: PersonalizeSupport offered in the first message and remembered for next time.
  8. Creating Agentforce experience...AI skill: ImprovePublishes the flow for human review, then learns from where people still get stuck.

What the AI changes

  • Every question rewritten to Grade 6–8 plain language.
  • Redundant and derivable questions removed.
  • One question per step, with visible progress and no timers.
  • Accommodation and language options offered up front.