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Real state process

New York Unemployment Insurance

Unemployment claim • NYS Department of Labor

The New York State Department of Labor publishes the unemployment insurance process: a first claim, then a weekly certification for each week benefits are claimed.

Source: New York State Department of Labor

AccessForce is an independent prototype. It is not affiliated with, nor endorsed by, this agency, and it never changes eligibility requirements or makes eligibility decisions.

View Official NY Unemployment Page(opens in a new tab)Run the AI audit

Before

The experience people use today

  • One claim.
  • Then a certification every single week.

Missing a week isn't a typo. It can mean no payment for that week.

The hardest part often isn't applying. It's sustaining a weekly process while dealing with everything else a job loss brings.

Which questions apply to you?

The same application asks for different question ranges depending on which programs someone is requesting.

  • Laid offIdentity + employment history + separation reason+ weekly certification
  • Hours reducedIdentity + partial work questions+ weekly earnings reporting
  • Worked in more than one stateIdentity + multi-state employment questions+ agency follow-up
  • Self-employed or contract workIdentity + work-type questions+ additional review

AI-identified cognitive and process complexity — not a legal accessibility violation.

AXS — Accessibility Experience Score

Putting a number on the experience people face today

AXS — AccessForce Accessibility Experience Score

44 / 100

Significant OpportunitiesIllustrative score until audit completed

Illustrative score until audit completed

First claim plus weekly certification

AXS weighs technical accessibility at 40%, cognitive and content accessibility at 30%, and process accessibility at 30% — so an interface that is technically operable can still score low when the process itself is hard to get through.

How AXS works

AI accessibility audit

Ask AI to examine the experience

AccessForce reads the published application the way different people would have to, and reports what may stand in their way. These are AI-identified opportunities reviewed by a person — not legal findings.

AI redesign

Let Agentforce rebuild the interaction

The eligibility rules and the systems behind them stay exactly as they are. Only the interaction changes.

After

The same service, as a conversation

New York Unemployment Insurance — assistant

Hi. I can help you file an unemployment claim in New York. Before we start, how can I make this easier for you?

How can I make this experience easier for you?

You can change these preferences at any time.

AccessForce helps organise a claim and explain the process. It never decides whether a claim is approved — the New York State Department of Labor does.

Before vs. after

Same public service, different experience

Before

Form-driven

  • 📄 Long employment history from memory
  • 🏛 Terms with legal meanings
  • 📅 Weekly deadlines you must remember
  • 🔀 Self-directed routing
  • ⚠️ A missed week means no payment

After

Unemployment for All — conversation-driven

  • 💬 Say what happened in your words
  • 👀 See how your answer is recorded
  • ≈ Approximate dates supported
  • 🔔 Accessible weekly reminders
  • 💾 Pause and resume
  • ♿ Adaptive accessibility
  • 🙋 Human help

Same eligibility rules. Same weekly requirement.

A process someone can keep up with.

Measured

Before and after isn't just visible. It's measurable.

Before

44

AXS / 100

Significant Opportunities

First claim plus weekly certification

AccessForce redesign

After

93

AXS / 100

Highly Accessible Experience

Adaptive Agentforce conversation over the same requirements

+0

Accessibility Experience Points

44 → 93. Illustrative score until audit completed.

Dimension by dimension

Select “Why?” on any dimension to see the finding, the recommendation and the redesign decisions the improvement is credited to.

AXS dimension scores before and after the AccessForce redesign, out of 100
DimensionBeforeAfterChangeEvidence
Visual & Perceivable76 out of 100 before95 out of 100 after+19
Screen Reader & Semantic68 out of 100 before96 out of 100 after+28
Motor & Keyboard64 out of 100 before96 out of 100 after+32
Cognitive Accessibility26 out of 100 before91 out of 100 after+65
Plain Language30 out of 100 before94 out of 100 after+64
Process Accessibility20 out of 100 before89 out of 100 after+69
Adaptive & Personalized30 out of 100 before94 out of 100 after+64

Illustrative score until audit completed. Each change is credited to a specific redesign decision — a score never moves simply because a conversation exists.

Why did the score change?

  • Process Accessibility

    20 → 89+69

    Why?

    • Irrelevant questions removed from view
    • Branching handled dynamically
    • Save and resume added
    • Help available throughout
    • One task presented at a time
    • Human escalation available

  • Cognitive Accessibility

    26 → 91+65

    Why?

    • Reduced information density
    • One question at a time
    • Plain-language explanations
    • “I don't know” supported
    • Approximate answers supported where appropriate
    • Follow-up items saved rather than blocking progress

Scale

One accessibility engine. Thousands of experiences.

The same audit-and-redesign engine can point at any required experience. The systems of record behind them are never replaced.

  • Government
  • Healthcare
  • Education
  • Employment
  • Sports
  • Travel
  • Emergency Response
  • Financial Services

Don't make people adapt to forms.

Make forms adapt to people.

AccessForce: Forms for All

Built for Agentforce for Good • AI Fluency Track • Type C

See the Type C evidenceHow it reaches existing systems