Step 5 — After
The redesigned Agentforce experience
Same application. Same data. Completely different experience — and it adapts to whatever you pick below.
Household Support Benefits — assistant
Which language would you like to use?
Language comes first — before the first question.
The original wording, for comparison
“Indicate the aggregate number of individuals comprising the household unit as of the date of application, inclusive of dependents claimed for federal poverty level determination purposes.”
AccessForce asks — in English
How many people live in your home, including you?
The meaning is translated, not the sentence — and the structured data the agency needs is identical in every language.
The structured form, completed behind the scenes
- Household size (HH composition, item 2a)
- Not yet answered
- Aggregate gross monthly household income (item 7c)
- Not yet answered
- Monthly housing expenditure (item 11b)
- Not yet answered
The legacy system still receives the same fields it always expected — that is why no agency has to replace anything to adopt this.
Change language at any time. Use the 🌎 Language control above, even halfway through — the questions and replies switch language, your answers stay exactly where they are, and nothing has to be re-entered. Your progress is saved.
What the assistant can and can't do
- It can reword a question, change the pace, translate, read aloud, and save your place.
- It cannot decide whether you qualify or how much you receive — that stays with the agency and its existing systems.
- A person is always available. Use “Talk to a person” at any step; your answers stay saved.
Active adaptations
Choose how you'd like help and the experience changes immediately.