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AccessForce
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Real federal form

Applying for Federal Student Aid

FAFSA • Federal Student Aid

Federal Student Aid publishes the FAFSA form, the single application used to consider students for federal grants, work-study and loans.

Source: U.S. Department of Education, Federal Student Aid

AccessForce is an independent prototype. It is not affiliated with, nor endorsed by, this agency, and it never changes eligibility requirements or makes eligibility decisions.

View Official FAFSA Page(opens in a new tab)Run the AI audit

Before

The experience people use today

  • One application.
  • Sometimes two or more people.

Whose information is required depends on answers the student has to work out first.

A student may have to determine their dependency status, identify contributors and coordinate other people's signatures before their own application can be submitted.

Which questions apply to you?

The same application asks for different question ranges depending on which programs someone is requesting.

  • Independent studentStudent identity + student financials+ school list + signature
  • Dependent student, parents marriedStudent sections + one contributor section+ contributor signature
  • Dependent student, parents separatedStudent sections + the contributor rules that apply+ possible second contributor
  • Student with unusual circumstancesStudent sections + special-circumstances questions+ school follow-up

AI-identified cognitive and process complexity — not a legal accessibility violation.

AXS — Accessibility Experience Score

Putting a number on the experience people face today

AXS — AccessForce Accessibility Experience Score

45 / 100

Significant OpportunitiesIllustrative score until audit completed

Illustrative score until audit completed

Free Application for Federal Student Aid

AXS weighs technical accessibility at 40%, cognitive and content accessibility at 30%, and process accessibility at 30% — so an interface that is technically operable can still score low when the process itself is hard to get through.

How AXS works

AI accessibility audit

Ask AI to examine the experience

AccessForce reads the published application the way different people would have to, and reports what may stand in their way. These are AI-identified opportunities reviewed by a person — not legal findings.

AI redesign

Let Agentforce rebuild the interaction

The eligibility rules and the systems behind them stay exactly as they are. Only the interaction changes.

After

The same service, as a conversation

Applying for Federal Student Aid — assistant

Hi. I can help you apply for federal student aid. Before we start, how can I make this easier for you?

How can I make this experience easier for you?

You can change these preferences at any time.

AccessForce helps organise the application. It never decides how much aid you receive — Federal Student Aid and your school do.

Before vs. after

Same public service, different experience

Before

Form-driven

  • 📄 Dependency questionnaire first
  • 👥 Other people's accounts
  • 🏛 Aid terminology
  • 🔀 Self-directed routing
  • ⏳ Stalls waiting on signatures

After

Student Aid for All — conversation-driven

  • 💬 Describe your situation in your words
  • 🤖 AI explains who else may need to help
  • ✉️ Plain-language invitation for contributors
  • 1️⃣ One question at a time
  • 💾 Pause and resume
  • ♿ Adaptive accessibility
  • 🙋 Human help

Same aid rules. Same requirements.

An experience that keeps the student moving.

Measured

Before and after isn't just visible. It's measurable.

Before

45

AXS / 100

Significant Opportunities

Free Application for Federal Student Aid

AccessForce redesign

After

94

AXS / 100

Highly Accessible Experience

Adaptive Agentforce conversation over the same requirements

+0

Accessibility Experience Points

45 → 94. Illustrative score until audit completed.

Dimension by dimension

Select “Why?” on any dimension to see the finding, the recommendation and the redesign decisions the improvement is credited to.

AXS dimension scores before and after the AccessForce redesign, out of 100
DimensionBeforeAfterChangeEvidence
Visual & Perceivable78 out of 100 before95 out of 100 after+17
Screen Reader & Semantic70 out of 100 before96 out of 100 after+26
Motor & Keyboard68 out of 100 before96 out of 100 after+28
Cognitive Accessibility30 out of 100 before92 out of 100 after+62
Plain Language30 out of 100 before94 out of 100 after+64
Process Accessibility20 out of 100 before90 out of 100 after+70
Adaptive & Personalized30 out of 100 before94 out of 100 after+64

Illustrative score until audit completed. Each change is credited to a specific redesign decision — a score never moves simply because a conversation exists.

Why did the score change?

  • Process Accessibility

    20 → 90+70

    Why?

    • Irrelevant questions removed from view
    • Branching handled dynamically
    • Save and resume added
    • Help available throughout
    • One task presented at a time
    • Human escalation available

  • Cognitive Accessibility

    30 → 92+62

    Why?

    • Reduced information density
    • One question at a time
    • Plain-language explanations
    • “I don't know” supported
    • Approximate answers supported where appropriate
    • Follow-up items saved rather than blocking progress

Scale

One accessibility engine. Thousands of experiences.

The same audit-and-redesign engine can point at any required experience. The systems of record behind them are never replaced.

  • Government
  • Healthcare
  • Education
  • Employment
  • Sports
  • Travel
  • Emergency Response
  • Financial Services

Don't make people adapt to forms.

Make forms adapt to people.

AccessForce: Forms for All

Built for Agentforce for Good • AI Fluency Track • Type C

See the Type C evidenceHow it reaches existing systems