Real federal form

Social Security Disability Benefits

SSA-16 — Application for Disability Insurance Benefits

SSA-16 is an official Social Security Administration application used for Disability Insurance Benefits.

Source: U.S. Social Security Administration

AccessForce is an independent prototype. It is not affiliated with, nor endorsed by, this agency, and it never changes eligibility requirements or makes eligibility decisions.

View Original SSA-16 Run the AI audit

Before

The experience people use today

What if applying for disability benefits were designed around each person's accessibility needs from the first interaction?

AccessForce explores how AI could reduce cognitive, navigational and interaction complexity while preserving the information required by the underlying benefits process.

Disability is never the barrier. The way an experience is built is what creates one — and that is what can be redesigned.

Document preview

Representative excerpt

SSA-16 — Application for Disability Insurance Benefits

About you

Full name, Social Security number, date and place of birth.
Have you used any other names? Have you filed a previous application?

About your work and condition

State the date you became unable to work because of your condition.
Describe the illnesses, injuries or conditions that limit your ability to work.
Provide dates of treatment and the names of those who treated you.

Certification

I know that anyone who makes a false statement may be subject to penalties.
Signature, date, mailing address and telephone number.

Short representative excerpts only — the full published document is linked above.

AXS — Accessibility Experience Score

Putting a number on the experience people face today

AXS — AccessForce Accessibility Experience Score

48 / 100

Significant OpportunitiesIllustrative score until audit completed

Illustrative score until audit completed

SSA-16 disability insurance benefits application

AXS weighs technical accessibility at 40%, cognitive and content accessibility at 30%, and process accessibility at 30% — so an interface that is technically operable can still score low when the process itself is hard to get through.

How AXS works

AI accessibility audit

Ask AI to examine the experience

AccessForce reads the published application the way different people would have to, and reports what may stand in their way. These are AI-identified opportunities reviewed by a person — not legal findings.

AI redesign

Let Agentforce rebuild the interaction

The eligibility rules and the systems behind them stay exactly as they are. Only the interaction changes.

After

The same service, as a conversation

Social Security Disability Benefits — assistant

Hi. I'm here to help you work through your disability benefits application. Before we start, how can I make this experience easier for you?

Before we start, how can I make this experience easier for you?

You can change these preferences at any time.

Before vs. after

Same public service, different experience

Before

Form-oriented

📄 Navigate application
🧠 Recall substantial information
🏛 Interpret terminology
⌨️ Fit answers into fields
❓ Discover assistance

After

Person-oriented

💬 Natural conversation
1️⃣ One question at a time
🧠 Plain language
🎙 Voice-ready
≈ Approximate answers supported
💾 Pause and resume
♿ Adaptive accessibility
🤖 AI organizes information
🙋 Human assistance available

The person shouldn't have to adapt to the form.

The experience should adapt to the person.

Measured

Before and after isn't just visible. It's measurable.

Before

AXS / 100

Significant Opportunities

SSA-16 disability insurance benefits application

AccessForce redesign

After

AXS / 100

Highly Accessible Experience

Adaptive Agentforce conversation over the same requirements

Accessibility Experience Points

48 → 95. Illustrative score until audit completed.

Dimension by dimension

Select “Why?” on any dimension to see the finding, the recommendation and the redesign decisions the improvement is credited to.

AXS dimension scores before and after the AccessForce redesign, out of 100
Dimension	Before	After	Change
Visual & Perceivable	78 out of 100 before	96 out of 100 after	+18
Severity: LowImpact area: Visual & Perceivable Finding Dense pages ask people to scan long blocks of small print to find what applies to them. AccessForce recommendation Present one question at a time, at a size and contrast the person can adjust. Before 8 / 10 After redesign 10 / 10 Improvement +2 Why did the score change? One question on screen at a time Larger default text with an adjustable size control Information never carried by colour alone Layout works at 400% zoom and on a phone
Screen Reader & Semantic	68 out of 100 before	97 out of 100 after	+29
Severity: MediumImpact area: Screen Reader & Semantic Finding Document structure and field relationships are hard to follow when the experience is read aloud. AccessForce recommendation Rebuild the interaction with real headings, labelled controls and a predictable reading order. Before 7 / 10 After redesign 10 / 10 Improvement +3 Why did the score change? Real headings, labels and landmarks Every answer control has an accessible name Announcements when the assistant replies Reading order matches the visible order
Motor & Keyboard	64 out of 100 before	96 out of 100 after	+32
Severity: MediumImpact area: Motor & Keyboard Finding Completing the experience assumes precise input and, on paper, handwriting and signatures. AccessForce recommendation Make every step keyboard-operable with large targets, and accept spoken answers. Before 6 / 10 After redesign 10 / 10 Improvement +4 Why did the score change? Everything reachable with Tab, Enter and the arrow keys Visible focus on every control Large touch targets Nothing times out
Cognitive Accessibility	36 out of 100 before	94 out of 100 after	+58
Severity: HighImpact area: Cognitive Accessibility Finding Applicants must remember substantial historical information while navigating the application. AccessForce recommendation Break the process into smaller steps, allow approximate answers where appropriate, save unresolved information and return to it later. Before 4 / 10 After redesign 9 / 10 Improvement +5 Why did the score change? Reduced information density One question at a time Plain-language explanations “I don't know” supported Approximate answers supported where appropriate Follow-up items saved rather than blocking progress
Plain Language	34 out of 100 before	95 out of 100 after	+61
Severity: HighImpact area: Plain Language Finding Government and legal terminology assumes familiarity most applicants don't have. AccessForce recommendation Ask in plain language and explain terms in place, while preserving the original meaning. Before 3 / 10 After redesign 10 / 10 Improvement +7 Why did the score change? Questions rewritten at a grade 6–8 reading level Original wording available on request Acronyms and legal terms explained in place Underlying legal meaning preserved
Process Accessibility	30 out of 100 before	93 out of 100 after	+63
Severity: HighImpact area: Process Accessibility Finding People must understand the structure of the process before they can work out which parts apply to them. AccessForce recommendation Let the assistant determine the relevant path through conversational questions, and allow saving and resuming. Before 3 / 10 After redesign 9 / 10 Improvement +6 Why did the score change? Irrelevant questions removed from view Branching handled dynamically Save and resume added Help available throughout One task presented at a time Human escalation available
Adaptive & Personalized	32 out of 100 before	95 out of 100 after	+63
Severity: HighImpact area: Adaptive & Personalized Finding The experience is the same for everyone, and assistance has to be discovered before it can be used. AccessForce recommendation Ask about accessibility needs and language first, then adapt the experience to the answers. Before 3 / 10 After redesign 10 / 10 Improvement +7 Why did the score change? Accessibility preferences asked before any application question Language choice offered up front Read-aloud and voice answers supported Simpler wording on request, at any point

Illustrative score until audit completed. Each change is credited to a specific redesign decision — a score never moves simply because a conversation exists.

Why did the score change?

Process Accessibility
30 → 93+63
Why?
- Irrelevant questions removed from view
- Branching handled dynamically
- Save and resume added
- Help available throughout
- One task presented at a time
- Human escalation available
Cognitive Accessibility
36 → 94+58
Why?
- Reduced information density
- One question at a time
- Plain-language explanations
- “I don't know” supported
- Approximate answers supported where appropriate
- Follow-up items saved rather than blocking progress

Scale

One accessibility engine. Thousands of experiences.

The same audit-and-redesign engine can point at any required experience. The systems of record behind them are never replaced.

Government
Healthcare
Education
Employment
Sports
Travel
Emergency Response
Financial Services

Don't make people adapt to forms.

Make forms adapt to people.

AccessForce: Forms for All

Built for Agentforce for Good • AI Fluency Track • Type C

See the Type C evidence How it reaches existing systems

Social Security Disability Benefits

The experience people use today

Document preview

Putting a number on the experience people face today

Ask AI to examine the experience

Let Agentforce rebuild the interaction

The same service, as a conversation

Same public service, different experience

Form-oriented

Person-oriented

Before and after isn't just visible. It's measurable.

Dimension by dimension

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Why did the score change?

Process Accessibility

Cognitive Accessibility

One accessibility engine. Thousands of experiences.