Skip to main content
AccessForce
Text size: 100 percent

Step 6 — Compare

Before vs. After

Same program. Same eligibility rules. Same systems of record. Only the experience changed.

Before

The original government form

Form HS-1042-A — Application for Household Support Benefits

SECTION I — APPLICANT ATTESTATION AND CERTIFICATION OF ELIGIBILITY (COMPLETE IN FULL; INCOMPLETE SUBMISSIONS WILL BE ADMINISTRATIVELY CLOSED WITHOUT FURTHER NOTICE)

Pursuant to statutory authority under Title 14, Subchapter 9(b)(2), the undersigned applicant hereby certifies that the aggregate gross income received by all members of the household during the preceding taxable period, inclusive of wages, salaries, benefits, distributions, and other forms of remuneration, has been accurately disclosed herein, and further acknowledges that any material misrepresentation may result in disqualification and referral pursuant to applicable enforcement provisions.

Indicate below, in the shaded boxes only, the HH composition as of the DOA, including all dependents claimed for purposes of the FPL determination and any non-custodial contributors (see Attachment 4, p. 11).

… 14 more pages …

  • 17 pages
  • Grade 13 reading level
  • 18 accessibility barriers
  • No personalization
  • English only
  • Limited screen-reader support
  • Accommodation help buried on page 14
Try completing the original form

After

AccessForce with Agentforce

Hi! I'm here to help you complete your application. How would you like me to help?

🧠 Use simpler language

How many people live in your home, including you?

  • Conversational
  • Grade 6–8 language
  • Accessibility-first
  • Adaptive to each person
  • Multilingual
  • Screen-reader friendly
  • Voice-ready
  • One question at a time
Try the accessible experience

What changed and why it matters

Each change removes a specific reason someone stopped

  • 17-page PDFGuided conversationWhy it matters: 214 fields reduced to 8 questions that matter
  • Grade 13 languageGrade 6–8 plain languageWhy it matters: Reading level rewritten and re-scored
  • All questions at onceOne question at a timeWhy it matters: Progressive disclosure with 'Step 3 of 8'
  • Hidden accommodationsProactively offered assistanceWhy it matters: Accommodation offered in the first message
  • English onlyMultilingualWhy it matters: Language choice before the first question
  • Visual-first navigationMultimodal accessible interactionWhy it matters: Read aloud, keyboard, voice, larger text
  • Generic workflowAdaptive experienceWhy it matters: Flow changes with the support each person picks

Before & after discovery

The work that happens before the first question

Accessibility work usually starts at the form. Most people are already lost before they get there.

Before

  1. “I need help.”
  2. Search Google
  3. Figure out agency
  4. Navigate government website
  5. Determine program
  6. Find form
  7. Determine which version
  8. Read instructions
  9. Start application

After

  1. “I need help paying for food and healthcare.”
  2. AccessForce
  3. “Based on what you've told me, Utah SNAP and Medicaid may be relevant. They share a multi-program benefits application.”
  4. Start

Accessibility starts before the first question.

Open the Form Finder