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Representative local application

Housing Choice Voucher Waitlist

Local housing authority • Federally funded program

The Housing Choice Voucher program is funded federally and administered by local public housing agencies, each of which publishes its own pre-application and waitlist rules. This case study shows a representative local pre-application, not any one agency's form.

Source: U.S. Department of Housing and Urban Development program information

AccessForce is an independent prototype. It is not affiliated with, nor endorsed by, this agency, and it never changes eligibility requirements or makes eligibility decisions.

View Official Program Information(opens in a new tab)Run the AI audit

Before

The experience people use today

  • The program is national.
  • The waitlist is local.
  • The opening may last days.

Missing a mailed notice can mean losing a place someone waited years for.

Before any question about housing, someone has to find their local agency, learn when its list opens, and then stay reachable for as long as the wait lasts.

Which questions apply to you?

The same application asks for different question ranges depending on which programs someone is requesting.

  • Single adultHousehold + income+ contact details
  • Family with childrenHousehold + income + preference categories+ supporting documents
  • Household with a disabilityHousehold + reasonable accommodation request+ supporting documentation
  • Veteran householdHousehold + veteran preference questions+ service documentation

AI-identified cognitive and process complexity — not a legal accessibility violation.

AXS — Accessibility Experience Score

Putting a number on the experience people face today

AXS — AccessForce Accessibility Experience Score

38 / 100

Major Barriers IdentifiedIllustrative score until audit completed

Illustrative score until audit completed

Local housing authority waitlist pre-application

AXS weighs technical accessibility at 40%, cognitive and content accessibility at 30%, and process accessibility at 30% — so an interface that is technically operable can still score low when the process itself is hard to get through.

How AXS works

AI accessibility audit

Ask AI to examine the experience

AccessForce reads the published application the way different people would have to, and reports what may stand in their way. These are AI-identified opportunities reviewed by a person — not legal findings.

AI redesign

Let Agentforce rebuild the interaction

The eligibility rules and the systems behind them stay exactly as they are. Only the interaction changes.

After

The same service, as a conversation

Housing Choice Voucher Waitlist — assistant

Hi. I can help you look into rental assistance where you live. Before we start, how can I make this easier for you?

How can I make this experience easier for you?

You can change these preferences at any time.

AccessForce helps people find and understand local housing processes. It never places anyone on a waitlist or decides eligibility — the local housing agency does.

Before vs. after

Same public service, different experience

Before

Form-driven

  • 🔎 Find your local agency yourself
  • 🚪 Waitlist open only sometimes
  • 📄 Household and income grids
  • 📬 Mailed notices that can expire
  • ❓ Accommodations you must know to request

After

Housing Help for All — conversation-driven

  • 💬 Say what you need
  • 📍 Local agencies found for you
  • 🚪 Open or closed, said plainly
  • 🔔 Reminders and a saved record
  • ♿ Accessibility asked first
  • 💾 Pause and resume
  • 🙋 Human help

Same program rules. Same local decisions.

A process that doesn't lose people in the wait.

Measured

Before and after isn't just visible. It's measurable.

Before

38

AXS / 100

Major Barriers Identified

Local housing authority waitlist pre-application

AccessForce redesign

After

93

AXS / 100

Highly Accessible Experience

Adaptive Agentforce conversation over the same requirements

+0

Accessibility Experience Points

38 → 93. Illustrative score until audit completed.

Dimension by dimension

Select “Why?” on any dimension to see the finding, the recommendation and the redesign decisions the improvement is credited to.

AXS dimension scores before and after the AccessForce redesign, out of 100
DimensionBeforeAfterChangeEvidence
Visual & Perceivable66 out of 100 before94 out of 100 after+28
Screen Reader & Semantic58 out of 100 before95 out of 100 after+37
Motor & Keyboard56 out of 100 before95 out of 100 after+39
Cognitive Accessibility28 out of 100 before91 out of 100 after+63
Plain Language30 out of 100 before93 out of 100 after+63
Process Accessibility16 out of 100 before88 out of 100 after+72
Adaptive & Personalized20 out of 100 before94 out of 100 after+74

Illustrative score until audit completed. Each change is credited to a specific redesign decision — a score never moves simply because a conversation exists.

Why did the score change?

  • Process Accessibility

    16 → 88+72

    Why?

    • Irrelevant questions removed from view
    • Branching handled dynamically
    • Save and resume added
    • Help available throughout
    • One task presented at a time
    • Human escalation available

  • Cognitive Accessibility

    28 → 91+63

    Why?

    • Reduced information density
    • One question at a time
    • Plain-language explanations
    • “I don't know” supported
    • Approximate answers supported where appropriate
    • Follow-up items saved rather than blocking progress

Scale

One accessibility engine. Thousands of experiences.

The same audit-and-redesign engine can point at any required experience. The systems of record behind them are never replaced.

  • Government
  • Healthcare
  • Education
  • Employment
  • Sports
  • Travel
  • Emergency Response
  • Financial Services

Don't make people adapt to forms.

Make forms adapt to people.

AccessForce: Forms for All

Built for Agentforce for Good • AI Fluency Track • Type C

See the Type C evidenceHow it reaches existing systems