Real state program

California CalFresh Food Assistance

CalFresh • California Department of Social Services

CalFresh is California's food assistance program. The state publishes the program rules, and applications are submitted through county offices or the state's online portals.

Source: California Department of Social Services

AccessForce is an independent prototype. It is not affiliated with, nor endorsed by, this agency, and it never changes eligibility requirements or makes eligibility decisions.

View Official CalFresh Page Run the AI audit

Before

The experience people use today

One state program.
58 counties administering it.

The rules are statewide. The front door is local.

Before answering a question about food, someone may first have to work out which county office handles their application and which of several portals to use.

Which questions apply to you?

The same application asks for different question ranges depending on which programs someone is requesting.

Single adult householdHousehold + income + expenses+ interview
Household with childrenHousehold + child care expenses+ possible school meal referral
Household with an older or disabled memberHousehold + medical expense questions+ possible additional deductions
Applying with other assistanceHousehold + cross-program questions+ referral to Medi-Cal or CalWORKs

AI-identified cognitive and process complexity — not a legal accessibility violation.

Document preview

Representative excerpt

CalFresh application — household, income and expenses

Household

List everyone who lives with you and buys or prepares food with you.
Provide each person's relationship, date of birth and citizenship or immigration status.

Income and expenses

Report earned and unearned income for each household member.
Report rent, utilities, child care and medical expenses that may be considered.

Interview and verification

An interview is generally part of the process.
Provide verification documents by the date on your notice.

Short representative excerpts only — the full published document is linked above.

AXS — Accessibility Experience Score

Putting a number on the experience people face today

AXS — AccessForce Accessibility Experience Score

44 / 100

Significant OpportunitiesIllustrative score until audit completed

Illustrative score until audit completed

County-administered food assistance application

AXS weighs technical accessibility at 40%, cognitive and content accessibility at 30%, and process accessibility at 30% — so an interface that is technically operable can still score low when the process itself is hard to get through.

How AXS works

AI accessibility audit

Ask AI to examine the experience

AccessForce reads the published application the way different people would have to, and reports what may stand in their way. These are AI-identified opportunities reviewed by a person — not legal findings.

AI redesign

Let Agentforce rebuild the interaction

The eligibility rules and the systems behind them stay exactly as they are. Only the interaction changes.

After

The same service, as a conversation

California CalFresh Food Assistance — assistant

Hi. I can help you apply for food assistance in California. Before we start, how can I make this easier for you?

How can I make this experience easier for you?

You can change these preferences at any time.

AccessForce helps organise an application and explain the process. It never decides whether you receive benefits — your county and the state do.

Before vs. after

Same public service, different experience

Before

Form-driven

🔎 Find your county first
📄 Household grid and expense sections
📞 Unexpected interview step
📅 Verification deadline in a notice
🌎 Translations to find yourself

After

CalFresh for All — conversation-driven

💬 Say what you need
📍 County routing from your ZIP code
🗺 Whole path explained up front
🔔 Interview and deadline reminders
🌎 Language from the first question
💾 Pause and resume
♿ Adaptive accessibility

Same statewide rules. Same county decisions.

One clear path from need to application.

Measured

Before and after isn't just visible. It's measurable.

Before

AXS / 100

Significant Opportunities

County-administered food assistance application

AccessForce redesign

After

AXS / 100

Highly Accessible Experience

Adaptive Agentforce conversation over the same requirements

Accessibility Experience Points

44 → 94. Illustrative score until audit completed.

Dimension by dimension

Select “Why?” on any dimension to see the finding, the recommendation and the redesign decisions the improvement is credited to.

AXS dimension scores before and after the AccessForce redesign, out of 100
Dimension	Before	After	Change
Visual & Perceivable	72 out of 100 before	95 out of 100 after	+23
Severity: LowImpact area: Visual & Perceivable Finding Dense pages ask people to scan long blocks of small print to find what applies to them. AccessForce recommendation Present one question at a time, at a size and contrast the person can adjust. Before 7 / 10 After redesign 10 / 10 Improvement +3 Why did the score change? One question on screen at a time Larger default text with an adjustable size control Information never carried by colour alone Layout works at 400% zoom and on a phone
Screen Reader & Semantic	64 out of 100 before	96 out of 100 after	+32
Severity: MediumImpact area: Screen Reader & Semantic Finding Document structure and field relationships are hard to follow when the experience is read aloud. AccessForce recommendation Rebuild the interaction with real headings, labelled controls and a predictable reading order. Before 6 / 10 After redesign 10 / 10 Improvement +4 Why did the score change? Real headings, labels and landmarks Every answer control has an accessible name Announcements when the assistant replies Reading order matches the visible order
Motor & Keyboard	60 out of 100 before	96 out of 100 after	+36
Severity: MediumImpact area: Motor & Keyboard Finding Completing the experience assumes precise input and, on paper, handwriting and signatures. AccessForce recommendation Make every step keyboard-operable with large targets, and accept spoken answers. Before 6 / 10 After redesign 10 / 10 Improvement +4 Why did the score change? Everything reachable with Tab, Enter and the arrow keys Visible focus on every control Large touch targets Nothing times out
Cognitive Accessibility	30 out of 100 before	92 out of 100 after	+62
Severity: HighImpact area: Cognitive Accessibility Finding Applicants must remember substantial historical information while navigating the application. AccessForce recommendation Break the process into smaller steps, allow approximate answers where appropriate, save unresolved information and return to it later. Before 3 / 10 After redesign 9 / 10 Improvement +6 Why did the score change? Reduced information density One question at a time Plain-language explanations “I don't know” supported Approximate answers supported where appropriate Follow-up items saved rather than blocking progress
Plain Language	34 out of 100 before	95 out of 100 after	+61
Severity: HighImpact area: Plain Language Finding Government and legal terminology assumes familiarity most applicants don't have. AccessForce recommendation Ask in plain language and explain terms in place, while preserving the original meaning. Before 3 / 10 After redesign 10 / 10 Improvement +7 Why did the score change? Questions rewritten at a grade 6–8 reading level Original wording available on request Acronyms and legal terms explained in place Underlying legal meaning preserved
Process Accessibility	22 out of 100 before	90 out of 100 after	+68
Severity: HighImpact area: Process Accessibility Finding Applications are county-administered, and an interview and verification deadline sit after submission. AccessForce recommendation Route by where the person lives, then explain the whole path — including the interview — up front. Before 2 / 10 After redesign 9 / 10 Improvement +7 Why did the score change? Irrelevant questions removed from view Branching handled dynamically Save and resume added Help available throughout One task presented at a time Human escalation available
Adaptive & Personalized	30 out of 100 before	95 out of 100 after	+65
Severity: HighImpact area: Adaptive & Personalized Finding Households applying in another language must find translated materials themselves. AccessForce recommendation Offer a language choice first and continue the whole conversation in it. Before 3 / 10 After redesign 10 / 10 Improvement +7 Why did the score change? Accessibility preferences asked before any application question Language choice offered up front Read-aloud and voice answers supported Simpler wording on request, at any point

Illustrative score until audit completed. Each change is credited to a specific redesign decision — a score never moves simply because a conversation exists.

Why did the score change?

Process Accessibility
22 → 90+68
Why?
- Irrelevant questions removed from view
- Branching handled dynamically
- Save and resume added
- Help available throughout
- One task presented at a time
- Human escalation available
Cognitive Accessibility
30 → 92+62
Why?
- Reduced information density
- One question at a time
- Plain-language explanations
- “I don't know” supported
- Approximate answers supported where appropriate
- Follow-up items saved rather than blocking progress

Scale

One accessibility engine. Thousands of experiences.

The same audit-and-redesign engine can point at any required experience. The systems of record behind them are never replaced.

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Don't make people adapt to forms.

Make forms adapt to people.

AccessForce: Forms for All

Built for Agentforce for Good • AI Fluency Track • Type C

See the Type C evidence How it reaches existing systems

California CalFresh Food Assistance

The experience people use today

Which questions apply to you?

Document preview

Putting a number on the experience people face today

Ask AI to examine the experience

Let Agentforce rebuild the interaction

The same service, as a conversation

Same public service, different experience

Form-driven

CalFresh for All — conversation-driven

Before and after isn't just visible. It's measurable.

Dimension by dimension

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Finding

AccessForce recommendation

Why did the score change?

Why did the score change?

Process Accessibility

Cognitive Accessibility

One accessibility engine. Thousands of experiences.