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Real federal form

U.S. Citizenship

USCIS Form N-400 — Application for Naturalization

Form N-400 is the official application U.S. Citizenship and Immigration Services publishes for naturalization.

Source: U.S. Citizenship and Immigration Services

AccessForce is an independent prototype. It is not affiliated with, nor endorsed by, this agency, and it never changes eligibility requirements or makes eligibility decisions.

View Official N-400(opens in a new tab)Run the AI audit

Before

The experience people use today

  • Before completing the application, someone may first need to understand which eligibility path applies to them.

Eligibility basis, addresses, employment, travel, marital history, children and background questions all arrive at once.

Understanding the structure of the process becomes a task in itself, before any question gets answered.

Which questions apply to you?

The same application asks for different question ranges depending on which programs someone is requesting.

  • Permanent resident long enoughEligibility basis + residence and employment history+ travel history + background questions
  • Married to a U.S. citizenEligibility basis + marital history + spouse information+ residence, travel and background questions
  • U.S. military serviceEligibility basis + service information+ residence and background questions
  • Qualifying employment abroadEligibility basis + employment and travel history+ residence and background questions

AI-identified cognitive and process complexity — not a legal accessibility violation.

AXS — Accessibility Experience Score

Putting a number on the experience people face today

AXS — AccessForce Accessibility Experience Score

39 / 100

Major Barriers IdentifiedIllustrative score until audit completed

Illustrative score until audit completed

USCIS Form N-400, Application for Naturalization

AXS weighs technical accessibility at 40%, cognitive and content accessibility at 30%, and process accessibility at 30% — so an interface that is technically operable can still score low when the process itself is hard to get through.

How AXS works

AI accessibility audit

Ask AI to examine the experience

AccessForce reads the published application the way different people would have to, and reports what may stand in their way. These are AI-identified opportunities reviewed by a person — not legal findings.

AI redesign

Let Agentforce rebuild the interaction

The eligibility rules and the systems behind them stay exactly as they are. Only the interaction changes.

After

The same service, as a conversation

U.S. Citizenship — assistant

Welcome. I'll help you understand and work through the naturalization application one step at a time.

First, how can I make this experience easier for you?

You can change these preferences at any time.

AccessForce provides application guidance and does not determine legal eligibility or provide legal advice.

Before vs. after

Same public service, different experience

Before

Form-oriented

  • 📄 Form-oriented
  • 🔀 Eligibility pathways
  • 🧠 Historical recall
  • 🏛 Legal terminology
  • ⌨️ Structured fields

After

Conversational

  • 💬 Conversational
  • 🤖 AI-guided branching
  • ≈ Approximate information supported
  • 🧠 Plain language
  • 🌎 Language assistance
  • 💾 Follow-up items
  • ♿ Adaptive
  • 🙋 Human escalation

Same law. Same eligibility requirements.

An experience someone can actually get through.

Measured

Before and after isn't just visible. It's measurable.

Before

39

AXS / 100

Major Barriers Identified

USCIS Form N-400, Application for Naturalization

AccessForce redesign

After

92

AXS / 100

Highly Accessible Experience

Adaptive Agentforce conversation over the same requirements

+0

Accessibility Experience Points

39 → 92. Illustrative score until audit completed.

Dimension by dimension

Select “Why?” on any dimension to see the finding, the recommendation and the redesign decisions the improvement is credited to.

AXS dimension scores before and after the AccessForce redesign, out of 100
DimensionBeforeAfterChangeEvidence
Visual & Perceivable70 out of 100 before93 out of 100 after+23
Screen Reader & Semantic62 out of 100 before95 out of 100 after+33
Motor & Keyboard60 out of 100 before94 out of 100 after+34
Cognitive Accessibility24 out of 100 before90 out of 100 after+66
Plain Language22 out of 100 before92 out of 100 after+70
Process Accessibility18 out of 100 before88 out of 100 after+70
Adaptive & Personalized24 out of 100 before92 out of 100 after+68

Illustrative score until audit completed. Each change is credited to a specific redesign decision — a score never moves simply because a conversation exists.

Why did the score change?

  • Process Accessibility

    18 → 88+70

    Why?

    • Irrelevant questions removed from view
    • Branching handled dynamically
    • Save and resume added
    • Help available throughout
    • One task presented at a time
    • Human escalation available

  • Cognitive Accessibility

    24 → 90+66

    Why?

    • Reduced information density
    • One question at a time
    • Plain-language explanations
    • “I don't know” supported
    • Approximate answers supported where appropriate
    • Follow-up items saved rather than blocking progress

Scale

One accessibility engine. Thousands of experiences.

The same audit-and-redesign engine can point at any required experience. The systems of record behind them are never replaced.

  • Government
  • Healthcare
  • Education
  • Employment
  • Sports
  • Travel
  • Emergency Response
  • Financial Services

Don't make people adapt to forms.

Make forms adapt to people.

AccessForce: Forms for All

Built for Agentforce for Good • AI Fluency Track • Type C

See the Type C evidenceHow it reaches existing systems