Skip to main content
AccessForce
Text size: 100 percent

Real federal process

Filing a Federal Tax Return

IRS Free File • Form 1040

The IRS publishes Form 1040 for individual federal income tax returns, along with free filing options for people under an income threshold.

Source: Internal Revenue Service

AccessForce is an independent prototype. It is not affiliated with, nor endorsed by, this agency, and it never changes eligibility requirements or makes eligibility decisions.

View Official IRS Free File Page(opens in a new tab)Run the AI audit

Before

The experience people use today

  • One return.
  • Three numbered schedules.
  • Dozens of possible credits.

Most people only need a small part of it — but the form doesn't know which part.

Before entering a single number, someone may need to decide their filing status, which schedules apply and whether they qualify for a free filing option.

Which questions apply to you?

The same application asks for different question ranges depending on which programs someone is requesting.

  • Wages only, standard deductionForm 1040 core lines+ signature
  • Self-employment incomeForm 1040 + Schedule 1 + Schedule 2+ Schedule SE
  • Claiming education creditsForm 1040 + Schedule 3+ Form 8863
  • Claiming the Earned Income CreditForm 1040 + credit worksheets+ Schedule EIC if children are claimed

AI-identified cognitive and process complexity — not a legal accessibility violation.

AXS — Accessibility Experience Score

Putting a number on the experience people face today

AXS — AccessForce Accessibility Experience Score

42 / 100

Significant OpportunitiesIllustrative score until audit completed

Illustrative score until audit completed

IRS Form 1040 and the Free File options

AXS weighs technical accessibility at 40%, cognitive and content accessibility at 30%, and process accessibility at 30% — so an interface that is technically operable can still score low when the process itself is hard to get through.

How AXS works

AI accessibility audit

Ask AI to examine the experience

AccessForce reads the published application the way different people would have to, and reports what may stand in their way. These are AI-identified opportunities reviewed by a person — not legal findings.

AI redesign

Let Agentforce rebuild the interaction

The eligibility rules and the systems behind them stay exactly as they are. Only the interaction changes.

After

The same service, as a conversation

Filing a Federal Tax Return — assistant

Hi. I can help you work through your federal tax return. Before we start, how can I make this easier for you?

How can I make this experience easier for you?

You can change these preferences at any time.

AccessForce helps organise a return and explain the process. It never calculates what you owe or decides what you qualify for — the IRS does.

Before vs. after

Same public service, different experience

Before

Form-driven

  • 📄 Numbered lines and schedules
  • 🏛 Tax terminology
  • 🔀 Self-directed routing
  • 📁 Scattered statements
  • 🧮 Manual calculation

After

Taxes for All — conversation-driven

  • 💬 Describe your year in your words
  • 1️⃣ One question at a time
  • 🧠 Plain language explanations
  • 🤖 AI-assembled schedules
  • 📁 Document reading and checklist
  • 💾 Pause and resume
  • ♿ Adaptive accessibility
  • 🙋 Human help

Same tax law. Same obligations.

An experience that adapts to the filer.

Measured

Before and after isn't just visible. It's measurable.

Before

42

AXS / 100

Significant Opportunities

IRS Form 1040 and the Free File options

AccessForce redesign

After

93

AXS / 100

Highly Accessible Experience

Adaptive Agentforce conversation over the same requirements

+0

Accessibility Experience Points

42 → 93. Illustrative score until audit completed.

Dimension by dimension

Select “Why?” on any dimension to see the finding, the recommendation and the redesign decisions the improvement is credited to.

AXS dimension scores before and after the AccessForce redesign, out of 100
DimensionBeforeAfterChangeEvidence
Visual & Perceivable74 out of 100 before94 out of 100 after+20
Screen Reader & Semantic66 out of 100 before95 out of 100 after+29
Motor & Keyboard62 out of 100 before95 out of 100 after+33
Cognitive Accessibility26 out of 100 before90 out of 100 after+64
Plain Language24 out of 100 before93 out of 100 after+69
Process Accessibility22 out of 100 before89 out of 100 after+67
Adaptive & Personalized28 out of 100 before93 out of 100 after+65

Illustrative score until audit completed. Each change is credited to a specific redesign decision — a score never moves simply because a conversation exists.

Why did the score change?

  • Process Accessibility

    22 → 89+67

    Why?

    • Irrelevant questions removed from view
    • Branching handled dynamically
    • Save and resume added
    • Help available throughout
    • One task presented at a time
    • Human escalation available

  • Cognitive Accessibility

    26 → 90+64

    Why?

    • Reduced information density
    • One question at a time
    • Plain-language explanations
    • “I don't know” supported
    • Approximate answers supported where appropriate
    • Follow-up items saved rather than blocking progress

Scale

One accessibility engine. Thousands of experiences.

The same audit-and-redesign engine can point at any required experience. The systems of record behind them are never replaced.

  • Government
  • Healthcare
  • Education
  • Employment
  • Sports
  • Travel
  • Emergency Response
  • Financial Services

Don't make people adapt to forms.

Make forms adapt to people.

AccessForce: Forms for All

Built for Agentforce for Good • AI Fluency Track • Type C

See the Type C evidenceHow it reaches existing systems