Skip to main content
AccessForce
Text size: 100 percent

AccessForce Form Finder

Tell us what you're trying to do. We'll help you find the right government process.

The accessibility journey should begin before someone opens a PDF.

People often have to work out which agency handles their situation, which program may apply, which form is the right one, whether federal and state forms are both needed, what documents to gather, whether they can apply online, whether they can save and resume, and where to ask for help. AccessForce takes on that burden.

Examples people have described

Prototype behaviour: this demo matches a handful of scripted situations by keyword to show how AI-assisted discovery would work. A production version would use a language model over official agency content.

Service tree

From life event to government service

From life event to government service

  1. Life event

    I lost my job

  2. Possible needs

    • Income
    • Food
    • Healthcare
    • Housing

  3. Possible programs

    • Unemployment
    • SNAP
    • Medicaid
    • Housing assistance

  4. Relevant agencies and forms

    • Utah Department of Workforce Services — Unemployment claim
    • Utah Multi-Program Benefits Application — SNAP and Medical Assistance
    • Local housing authority — housing assistance application

This is the work people currently do on their own. AI can do the translation instead.

Form Friction

How hard is it to find and navigate the process?

Form Friction measures how hard it is to find and navigate the correct process — the work that happens before and around the form itself.

Form Friction runs the opposite way to AXS: a higher Form Friction score means MORE difficulty. AXS goes up as an experience improves; Form Friction goes down.

Housing Choice Voucher

Form Friction 90 / 100 today.

Before AccessForce

90 / 100

Severe friction

After AccessForce

28 / 100

Low friction

62 points less friction

Form Friction by dimension for Housing Choice Voucher, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?96 / 100Severe friction18 / 100Low friction−78 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?88 / 100Severe friction24 / 100Low friction−64 friction
BranchingHow many paths or conditional decisions exist?74 / 100High friction26 / 100Low friction−48 friction
DocumentationHow difficult is understanding what evidence is required?82 / 100Severe friction28 / 100Low friction−54 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?86 / 100Severe friction30 / 100Low friction−56 friction
CompletionHow difficult is completing the experience?94 / 100Severe friction36 / 100Moderate friction−58 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

Utility / Energy Assistance

Form Friction 88 / 100 today.

Before AccessForce

88 / 100

Severe friction

After AccessForce

26 / 100

Low friction

62 points less friction

Form Friction by dimension for Utility / Energy Assistance, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?94 / 100Severe friction16 / 100Low friction−78 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?84 / 100Severe friction20 / 100Low friction−64 friction
BranchingHow many paths or conditional decisions exist?70 / 100High friction24 / 100Low friction−46 friction
DocumentationHow difficult is understanding what evidence is required?88 / 100Severe friction26 / 100Low friction−62 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?84 / 100Severe friction28 / 100Low friction−56 friction
CompletionHow difficult is completing the experience?90 / 100Severe friction32 / 100Low friction−58 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

U.S. Naturalization

Form Friction 84 / 100 today.

Before AccessForce

84 / 100

Severe friction

After AccessForce

26 / 100

Low friction

58 points less friction

Form Friction by dimension for U.S. Naturalization, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?82 / 100Severe friction18 / 100Low friction−64 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?92 / 100Severe friction30 / 100Low friction−62 friction
BranchingHow many paths or conditional decisions exist?86 / 100Severe friction28 / 100Low friction−58 friction
DocumentationHow difficult is understanding what evidence is required?82 / 100Severe friction26 / 100Low friction−56 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?70 / 100High friction22 / 100Low friction−48 friction
CompletionHow difficult is completing the experience?88 / 100Severe friction30 / 100Low friction−58 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

Utah Multi-Program Benefits

Form Friction 82 / 100 today.

Before AccessForce

82 / 100

Severe friction

After AccessForce

24 / 100

Low friction

58 points less friction

Form Friction by dimension for Utah Multi-Program Benefits, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?85 / 100Severe friction15 / 100Low friction−70 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?88 / 100Severe friction25 / 100Low friction−63 friction
BranchingHow many paths or conditional decisions exist?80 / 100Severe friction30 / 100Low friction−50 friction
DocumentationHow difficult is understanding what evidence is required?78 / 100High friction22 / 100Low friction−56 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?70 / 100High friction20 / 100Low friction−50 friction
CompletionHow difficult is completing the experience?90 / 100Severe friction30 / 100Low friction−60 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

California CalFresh

Form Friction 84 / 100 today.

Before AccessForce

84 / 100

Severe friction

After AccessForce

24 / 100

Low friction

60 points less friction

Form Friction by dimension for California CalFresh, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?92 / 100Severe friction16 / 100Low friction−76 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?82 / 100Severe friction22 / 100Low friction−60 friction
BranchingHow many paths or conditional decisions exist?76 / 100High friction26 / 100Low friction−50 friction
DocumentationHow difficult is understanding what evidence is required?82 / 100Severe friction24 / 100Low friction−58 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?78 / 100High friction24 / 100Low friction−54 friction
CompletionHow difficult is completing the experience?88 / 100Severe friction28 / 100Low friction−60 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

New York Unemployment

Form Friction 80 / 100 today.

Before AccessForce

80 / 100

Severe friction

After AccessForce

26 / 100

Low friction

54 points less friction

Form Friction by dimension for New York Unemployment, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?62 / 100High friction16 / 100Low friction−46 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?78 / 100High friction24 / 100Low friction−54 friction
BranchingHow many paths or conditional decisions exist?72 / 100High friction26 / 100Low friction−46 friction
DocumentationHow difficult is understanding what evidence is required?74 / 100High friction26 / 100Low friction−48 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?66 / 100High friction24 / 100Low friction−42 friction
CompletionHow difficult is completing the experience?94 / 100Severe friction34 / 100Low friction−60 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

Federal Student Aid

Form Friction 77 / 100 today.

Before AccessForce

77 / 100

High friction

After AccessForce

25 / 100

Low friction

52 points less friction

Form Friction by dimension for Federal Student Aid, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?58 / 100Moderate friction14 / 100Low friction−44 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?86 / 100Severe friction24 / 100Low friction−62 friction
BranchingHow many paths or conditional decisions exist?78 / 100High friction26 / 100Low friction−52 friction
DocumentationHow difficult is understanding what evidence is required?76 / 100High friction26 / 100Low friction−50 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?74 / 100High friction28 / 100Low friction−46 friction
CompletionHow difficult is completing the experience?84 / 100Severe friction30 / 100Low friction−54 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

Federal Tax Return

Form Friction 74 / 100 today.

Before AccessForce

74 / 100

High friction

After AccessForce

26 / 100

Low friction

48 points less friction

Form Friction by dimension for Federal Tax Return, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?66 / 100High friction18 / 100Low friction−48 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?78 / 100High friction24 / 100Low friction−54 friction
BranchingHow many paths or conditional decisions exist?82 / 100Severe friction28 / 100Low friction−54 friction
DocumentationHow difficult is understanding what evidence is required?74 / 100High friction26 / 100Low friction−48 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?54 / 100Moderate friction22 / 100Low friction−32 friction
CompletionHow difficult is completing the experience?80 / 100Severe friction30 / 100Low friction−50 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

VA Disability Compensation

Form Friction 79 / 100 today.

Before AccessForce

79 / 100

High friction

After AccessForce

22 / 100

Low friction

57 points less friction

Form Friction by dimension for VA Disability Compensation, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?80 / 100Severe friction14 / 100Low friction−66 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?84 / 100Severe friction22 / 100Low friction−62 friction
BranchingHow many paths or conditional decisions exist?82 / 100Severe friction26 / 100Low friction−56 friction
DocumentationHow difficult is understanding what evidence is required?86 / 100Severe friction24 / 100Low friction−62 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?62 / 100High friction20 / 100Low friction−42 friction
CompletionHow difficult is completing the experience?80 / 100Severe friction26 / 100Low friction−54 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

Social Security Disability

Form Friction 76 / 100 today.

Before AccessForce

76 / 100

High friction

After AccessForce

23 / 100

Low friction

53 points less friction

Form Friction by dimension for Social Security Disability, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?78 / 100High friction16 / 100Low friction−62 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?90 / 100Severe friction24 / 100Low friction−66 friction
BranchingHow many paths or conditional decisions exist?74 / 100High friction26 / 100Low friction−48 friction
DocumentationHow difficult is understanding what evidence is required?72 / 100High friction22 / 100Low friction−50 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?66 / 100High friction24 / 100Low friction−42 friction
CompletionHow difficult is completing the experience?78 / 100High friction26 / 100Low friction−52 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

Social Security Retirement

Form Friction 70 / 100 today.

Before AccessForce

70 / 100

High friction

After AccessForce

24 / 100

Low friction

46 points less friction

Form Friction by dimension for Social Security Retirement, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?56 / 100Moderate friction14 / 100Low friction−42 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?74 / 100High friction24 / 100Low friction−50 friction
BranchingHow many paths or conditional decisions exist?70 / 100High friction24 / 100Low friction−46 friction
DocumentationHow difficult is understanding what evidence is required?62 / 100High friction22 / 100Low friction−40 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?52 / 100Moderate friction20 / 100Low friction−32 friction
CompletionHow difficult is completing the experience?86 / 100Severe friction32 / 100Low friction−54 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

Medicare Part B Enrollment

Form Friction 72 / 100 today.

Before AccessForce

72 / 100

High friction

After AccessForce

22 / 100

Low friction

50 points less friction

Form Friction by dimension for Medicare Part B Enrollment, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?70 / 100High friction16 / 100Low friction−54 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?84 / 100Severe friction22 / 100Low friction−62 friction
BranchingHow many paths or conditional decisions exist?62 / 100High friction22 / 100Low friction−40 friction
DocumentationHow difficult is understanding what evidence is required?68 / 100High friction22 / 100Low friction−46 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?76 / 100High friction24 / 100Low friction−52 friction
CompletionHow difficult is completing the experience?72 / 100High friction26 / 100Low friction−46 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

U.S. Passport Renewal

Form Friction 54 / 100 today.

Before AccessForce

54 / 100

Moderate friction

After AccessForce

20 / 100

Low friction

34 points less friction

Form Friction by dimension for U.S. Passport Renewal, before and after AccessForce. Higher is worse.
DimensionBeforeAfterChange
DiscoveryHow difficult is finding the correct form?58 / 100Moderate friction16 / 100Low friction−42 friction
Eligibility RoutingHow much program or process knowledge does the applicant need?60 / 100High friction20 / 100Low friction−40 friction
BranchingHow many paths or conditional decisions exist?46 / 100Moderate friction18 / 100Low friction−28 friction
DocumentationHow difficult is understanding what evidence is required?56 / 100Moderate friction22 / 100Low friction−34 friction
Cross-Agency ComplexityDoes the person need to coordinate multiple agencies or processes?34 / 100Low friction16 / 100Low friction−18 friction
CompletionHow difficult is completing the experience?60 / 100High friction24 / 100Low friction−36 friction

Illustrative prototype scores produced by AccessForce. Form Friction describes how hard a process is to find and navigate; it is not a compliance measure.

Before & after discovery

The work before the form

Before

  1. “I need help.”
  2. Search Google
  3. Figure out agency
  4. Navigate government website
  5. Determine program
  6. Find form
  7. Determine which version
  8. Read instructions
  9. Start application

After

  1. “I need help paying for food and healthcare.”
  2. AccessForce
  3. “Based on what you've told me, Utah SNAP and Medicaid may be relevant. They share a multi-program benefits application.”
  4. Start

Accessibility starts before the first question.

AI fluency

Finding the right form is an AI problem too.

Traditional form search expects people to already know:

  • agency names
  • program names
  • government terminology
  • form numbers
  • jurisdiction
  • process structure

AccessForce allows people to describe their goal, not the government process.

People think in life events. Government systems think in programs and forms. AI can translate between them.

Form details

What you'll need, before you start

  • VA Form 21-526EZ

    Disability Compensation

    Department of Veterans Affairs

    Used to apply for disability compensation for an illness or injury that may be connected to military service, including a condition that has worsened.

    Open form details

  • USCIS Form N-400

    Application for Naturalization

    U.S. Citizenship and Immigration Services

    Used to apply to become a U.S. citizen through naturalization. AccessForce explains the process and the information requested; USCIS decides eligibility.

    Open form details

  • Utah Form 61APP

    Multi-Program Benefits Application

    State of Utah Department of Workforce Services

    One application covering several assistance programs, including food assistance, medical assistance, child care and financial assistance.

    Open form details

  • Form SSA-16

    Disability Insurance Benefits

    U.S. Social Security Administration

    Used to apply for Social Security Disability Insurance. A related needs-based program, SSI, follows a different process.

    Open form details

  • IRS Form 1040

    Federal Income Tax Return

    Internal Revenue Service

    Used to report federal income tax for the year, claim credits and request a refund. Free filing options are published for people under an income threshold.

    Open form details

  • FAFSA form

    Federal Student Aid Application

    U.S. Department of Education — Federal Student Aid

    One application used to consider a student for federal grants, work-study and loans. Many states and schools use it for their own aid too.

    Open form details

  • Form CMS-40B

    Medicare Part B Enrollment

    Centers for Medicare & Medicaid Services / Social Security Administration

    Used to enroll in Medicare Part B, including for people who delayed enrollment while covered through an employer.

    Open form details

  • Form SSA-1

    Social Security Retirement Benefits

    U.S. Social Security Administration

    Used to apply for retirement insurance benefits, including stating the month you want benefits to begin.

    Open form details

  • County-administered CalFresh application

    California CalFresh Food Assistance

    California Department of Social Services, administered by counties

    California's food assistance program. Rules are statewide and applications are submitted to your county, usually followed by an interview.

    Open form details

  • First claim + weekly certification

    New York Unemployment Insurance

    New York State Department of Labor

    A first claim establishes the claim; a weekly certification is then required for each week benefits are claimed.

    Open form details

  • Varies by local housing agency

    Housing Choice Voucher Waitlist

    Local housing agency, federally funded through HUD

    Rental assistance is applied for through a local housing agency, which opens its waitlist only during announced periods.

    Open form details

  • Varies by local agency

    Energy / Utility Assistance

    Local agency, federally funded through LIHEAP

    Help with heating, cooling or a past-due utility bill, delivered by local agencies with a seasonal window and a separate urgent path.

    Open form details

Safety and trust

Navigation help is not an eligibility decision

  • Navigation assistance

    AccessForce helps you find a likely agency, program and form.

  • Process explanation

    AccessForce explains what a process asks for, in plain language.

  • Official agency requirements

    The published requirements always come from the agency's own site.

  • Eligibility determinations

    Only the agency decides. AccessForce never says “you qualify”.

The words AccessForce uses

  • “This program may be relevant.”
  • “This form appears likely to apply.”
  • “Let's check a few details.”
  • “You may want to confirm with the agency.”

AccessForce never says “you qualify”.

AccessForce helps people navigate. Government agencies make final determinations.

Responsible AI commitmentsHow the AXS score works